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Corrections Clarifications Updates and Complaints Policy

Pulborough Post Corrections, Clarifications, Updates and Complaints Policy

Last Updated: 24 July 2026

Pulborough Post is committed to providing accurate, fair, and respectful community information and content. We recognise that despite our best efforts, mistakes can sometimes occur. When errors are identified, we aim to correct them promptly and openly. This policy explains how we handle corrections, clarifications, and updates to published content. We take complaints seriously and aim to resolve them promptly, fairly, and transparently.

This policy explains how individuals, organisations, and businesses can raise concerns about content published on Pulborough Post.

Corrections

A correction is issued when we have published information that is factually inaccurate or misleading.

Examples may include:

  • Incorrect names, dates, locations, or figures
  • Misattributed quotes
  • Incorrect descriptions of events or individuals
  • Significant factual inaccuracies affecting the substance of a story

When a correction is required, we will:

  • Amend the inaccurate information as soon as reasonably possible
  • Add a correction note where appropriate
  • Clearly explain the nature of the correction when the error is significant

Example Correction Notice: Correction (Date): An earlier version of this article incorrectly stated that the event took place on Saturday. The event took place on Sunday. This has now been corrected.

Reader Requests for Corrections

We welcome feedback from readers and encourage anyone who believes an article contains an error to contact us.

Please provide:

  • A link to the article
  • Details of the alleged error
  • Supporting information or evidence where available
  • Your contact details

We will review all requests fairly and carefully.

Removal Requests

As a matter of principle, we do not normally remove published content simply because an individual disagrees with it or finds it embarrassing.

However, we may consider removal or substantial amendment where:

  • Content is demonstrably inaccurate
  • Publication creates a legal issue
  • Privacy concerns arise
  • Exceptional circumstances justify removal

Each request will be considered on its merits.

Where a significant factual error is identified, Pulborough Post will seek to correct it as quickly as reasonably possible.

Corrections may be made directly within the original content and may include an explanatory note where appropriate.

 

Clarifications

A clarification may be added when information published was not necessarily inaccurate but could be misunderstood, lacked sufficient context, or required further explanation.

Examples may include:

  • Ambiguous wording
  • Missing context
  • Additional information becoming available after publication
  • Reader concerns about interpretation

Clarifications help ensure that readers have a clear and accurate understanding of the information presented.

Example Clarification Notice: Clarification (Date): This article has been updated to clarify that the planning application remains under consideration and has not yet been approved.

 

Updates

News stories often develop over time. Articles may be updated to include new information, official statements, developments, or outcomes.

Routine updates that do not materially change the meaning of a story may be made without a formal correction notice.

Where substantial new information is added, we may include an update note.

Example Update Notice: Update (Date): This article has been updated to include a statement from West Sussex County Council received after publication.

 

Complaints

Complaints may relate to:

  • Inaccurate or misleading information.
  • Defamatory or potentially defamatory content.
  • Breaches of privacy.
  • Offensive or inappropriate content.
  • Copyright infringement.
  • Misrepresentation of individuals, organisations, or events.
  • Published content that may be unlawful.
  • Failure to comply with our published editorial standards.
  • User submissions that have been published by Pulborough Post.

What Is Not Covered?

This policy does not apply to:

  • Disagreement with an editorial opinion where facts are accurately represented.
  • Decisions not to publish submitted content.
  • General comments, suggestions, or feedback.
  • Complaints that are frivolous, vexatious, abusive, or repetitive.

Pulborough Post reserves the right not to investigate complaints falling within these categories.

How to Make a Complaint

Complaints should be submitted in writing by email and include:

  • Your full name.
  • Contact details.
  • The title or URL of the content concerned.
  • A clear explanation of the complaint.
  • Any supporting evidence or documentation.
  • The outcome you are seeking.

Complaints should be sent to:

Email: editor@pulboroughpost

Where possible, complaints should be submitted within 30 days of publication.

Complaint Handling Process

Stage 1 – Acknowledgement

We aim to acknowledge complaints within five working days of receipt.

Stage 2 – Review

The complaint will be reviewed by the editor or an authorised representative who was not directly involved in the preparation of the content where reasonably possible.

We may:

  • Review the published material.
  • Contact the complainant for additional information.
  • Contact contributors, sources, or other relevant parties.
  • Obtain independent advice where necessary.

Stage 3 – Outcome

We aim to provide a substantive response within 20 working days.

Where additional investigation is required, we will inform the complainant of any delay and provide an estimated timescale for completion.

Possible Outcomes

Following our investigation, we may decide to:

  • Take no further action.
  • Correct factual inaccuracies.
  • Clarify information.
  • Update content.
  • Publish a correction or apology.
  • Remove content.
  • Restrict future publication of similar material.
  • Take any other action considered appropriate.

The appropriate remedy will depend on the nature and seriousness of the complaint.

 

Privacy Complaints

If a complaint concerns personal information or privacy, we will consider:

  • Whether publication was justified.
  • Whether consent was obtained where appropriate.
  • Whether any legal obligations apply.
  • The public interest, where relevant.

Content may be temporarily removed while privacy complaints are investigated.

Copyright Complaints

If you believe content published on Pulborough Post infringes your copyright, please provide:

  • Identification of the copyrighted work.
  • Evidence of ownership or authority.
  • The location of the allegedly infringing content.

Where appropriate, the content may be removed pending investigation.

Malicious or Abusive Complaints

We reserve the right to decline to investigate complaints that are:

  • Abusive or threatening.
  • Clearly unfounded.
  • Repetitive without new evidence.
  • Intended to harass or intimidate contributors, editors, or other parties.

Continuous Improvement

We monitor complaints to identify recurring issues and improve our editorial processes, moderation procedures, and community standards.

Transparency

We believe that maintaining reader trust requires openness about mistakes. Where a significant error has been made, we will correct it clearly rather than quietly rewriting content without explanation.

Contact Details

For complaints regarding any content published by Pulborough Post, please contact:

Email: editor@pulboroughpost.co.uk